Contact Us
We’re Here to Help
Every FAEVEZ order is personal to us. Whatever you need — a question before you buy, help choosing the right light, or support after your order — we’re glad to help.
Contact FAEVEZ
Support hours: Monday to Friday, 9:00 am – 5:00 pm (CST). We reply to every message within one business day.
Before you email, have this ready
- Your order number (from your confirmation email), if you already ordered.
- A short description of how we can help.
- For a quality or damage question, a clear photo of the item helps us help you faster.
- Want a photo or name added to your light? Tell us your pet’s name and attach the photo, and we’ll let you know if we can do it.
Damaged, faulty or incorrect order?
You’re covered by our Replacement Promise. Email faevezllc@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging, and we’ll replace or refund it at no cost to you. Please read our Refund & Returns Policy for full details.
Helpful links
FAEVEZ LLC
Jamaica, NY 11434, United States
Phone: +1 (929) 356-1669
Email: faevezllc@gmail.com