FAQ

Frequently Asked Questions

Everything you need to know about personalizing, ordering and caring for your FAEVEZ memorial light.

How do I personalize my memorial light?
Upload a clear photo of your pet or loved one, then enter their name and memorial years. You will see a live preview of your design before checkout, and we prepare your approved design for printing. Each light is made to order.
What kind of photo should I upload?
For the best result, upload a clear, well-lit, high-resolution photo with the face fully visible. Please avoid dark, blurry or heavily cropped images. Your photo may be adjusted slightly to fit the memorial frame.
Can I preview my design before ordering?
Yes. Our live personalization tool shows you a preview of your light with your photo, name and years before you add it to the cart, so you can check everything looks right.
Is the light solar powered?
Yes. An integrated solar panel charges in daylight and the light turns on automatically at dusk. There are no wires and no batteries to replace.
What are the dimensions?
One size: 27 cm tall x 7.5 cm wide (10.6 x 3 in). It is made from weather-resistant ABS and stainless steel with a frosted light panel and an included ground stake.
Can it be used for dogs, cats, other pets, or people?
Yes. Every design can be personalized as a tribute to a beloved dog, cat or other pet, and our designs are also suitable for remembering a person you love.
How long does production and shipping take?
Because each light is personalized and made to order, production takes approximately 3-5 business days. Estimated transit is approximately 7-15 business days with free tracked shipping. Delivery dates are estimates and are not guaranteed.
Can personalized items be returned?
Because each light is personalized just for you, personalized orders cannot be returned for a change of mind. Please review your live preview carefully before ordering. This does not affect your rights if an item arrives damaged, defective or incorrectly personalized (see below), and it does not limit any rights that cannot legally be excluded.
What happens if the product arrives damaged or incorrectly personalized?
This is our Personalization Promise: if your item arrives damaged, defective or the personalization is wrong, we will reprint or replace it free. Email us within a reasonable time with your order number and clear photos, and please keep the item and packaging until the claim is reviewed.
How do I contact FAEVEZ?
Email us at faevezllc@gmail.com with your order number and we will reply within one business day, Monday to Friday. You can also use the Contact page on our website.