FAQ
Frequently Asked Questions
Everything you need to know about choosing, ordering and caring for your FAEVEZ paw print lights.
Which light should I choose?
The Paw Print Memorial Garden Light is a single glowing tribute for their special spot. The Paw Print Path Lights come in sets of 4, 8, 12 or 16 to line a path or circle a resting place. Many families choose both — buy 2 or more and save 10% with code MEMORIALSET.
Can I add my pet’s photo or name?
Our lights are sold as shown, with a paw print design. If you would like a photo or name added, email us at faevezllc@gmail.com before ordering and we will let you know if we can do it, along with the price and timing.
Is the light solar powered?
Yes. Both lights have a built-in solar panel that charges in daylight, with no wires and no batteries to replace. The path lights turn on automatically at dusk; the memorial garden light has a simple ON/OFF switch.
What are the dimensions?
Memorial Garden Light: 27 cm tall x 7.5 cm wide (10.6 x 3 in), made from weather-resistant ABS and stainless steel, with a ground stake. Paw Print Path Lights: each light is about 8.8 x 9 x 8.6 cm (3.5 x 3.5 x 3.4 in) and comes with its own ground stake.
Can it be used for dogs, cats, other pets, or people?
Yes. Our paw print lights are a gentle tribute for a beloved dog, cat or any pet, and many families also use them to remember a person they love.
How long does shipping take?
Orders are usually prepared for shipping within approximately 3-5 business days. Estimated transit is approximately 7-15 business days with free tracked shipping. Delivery dates are estimates and are not guaranteed.
Can I return my order?
Please see our Refund & Returns Policy for full details. If your light arrives damaged or faulty, you are covered by our Replacement Promise below.
What happens if the product arrives damaged?
This is our Replacement Promise: if your item arrives damaged or defective, we will replace it free. Email us within a reasonable time with your order number and clear photos, and please keep the item and packaging until the claim is reviewed.
How do I contact FAEVEZ?
Email us at faevezllc@gmail.com with your order number and we will reply within one business day, Monday to Friday. You can also use the Contact page on our website.