Effective date: August 2, 2026

At FAEVEZ LLC, we want customers to shop with confidence. Eligible products may be returned within 30 days of delivery, subject to the conditions described below.

1. Return Period

You may request a return, replacement, or refund within 30 calendar days from the confirmed delivery date.

Requests made after the 30-day period may not be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a standard return, the product must generally be:

• Unused

• Unworn, where applicable

• In its original condition

• In its original packaging

• Returned with included accessories, cables, manuals, and components

• Accompanied by proof of purchase or a valid order number

Products showing signs of misuse, physical damage, modification, excessive use, or missing parts may not qualify for a full refund.

3. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards

• Final-sale items

• Personalized or customized products

• Products damaged through misuse

• Products modified or repaired without authorization

• Items missing original parts or accessories

• Items returned after the 30-day period

This restriction does not limit any consumer rights that cannot legally be excluded.

4. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Email faevezllc@gmail.com and include:

• Your full name

• Order number

• Description of the issue

• Clear photographs or video showing the product

• Photographs of the packaging and shipping label, when relevant

After reviewing the claim, we may provide:

• A replacement

• A full or partial refund

• Store credit, when accepted by the customer

• Additional troubleshooting instructions

Approved replacements or refunds for products that were damaged, defective, or incorrect on arrival will be provided without charging the customer for the product error.

Please do not discard the product or packaging until we have reviewed the claim.

5. Change-of-Mind Returns

Eligible unused products may be returned within 30 days when the customer changes their mind or is not satisfied with the purchase.

The customer may be responsible for return-shipping costs unless:

• The product arrived damaged.

• The product was defective.

• The wrong product was delivered.

• Applicable law requires otherwise.

Original shipping charges may be non-refundable for change-of-mind returns unless required by law.

6. How to Start a Return

To request a return, email faevezllc@gmail.com with:

• Your order number

• Your full name

• The product you want to return

• The reason for the return

• Photographs or video, if the product is damaged or defective

Please do not send a product back before receiving return instructions.

Unauthorized returns sent without prior approval may be delayed, refused, or returned to the sender.

7. Return Instructions

After your request is approved, we will provide instructions explaining where and how to return the product.

Returned products must be securely packaged to prevent damage during shipping.

Customers should use a trackable shipping service and keep the shipping receipt.

FAEVEZ is not responsible for a returned package that is lost because the customer used an untracked shipping method.

8. Return Shipping Costs

Return-shipping costs depend on the reason for the return.

FAEVEZ Covers Return Costs When:

• The product arrived damaged.

• The product was defective on arrival.

• The wrong product was delivered.

• The return is required because of an error by FAEVEZ or its fulfillment partner.

Customer Covers Return Costs When:

• The customer changed their mind.

• The product was ordered by mistake.

• The customer selected the wrong option or provided incorrect information.

• The product is no longer wanted.

• The product does not qualify as damaged, defective, or incorrect.

9. Return Inspection

Returned products may be inspected before a refund is approved.

A refund may be reduced or refused if the product:

• Has been used beyond what is reasonably necessary to inspect it.

• Is damaged by the customer.

• Is missing accessories or components.

• Is not returned in the original packaging.

• Shows signs of unauthorized repair or modification.

• Does not match the product associated with the order.

We will contact the customer if an issue affects refund eligibility.

10. Refund Processing

Once an eligible return is received and approved, the refund will be issued to the original payment method.

Approved refunds are generally submitted within 5–10 business days after approval.

The customer’s bank, card provider, or payment processor may require additional time to display the refund.

FAEVEZ does not control bank or payment-provider processing times.

11. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Allow additional processing time.

4. Contact us at faevezllc@gmail.com if the refund still does not appear.

12. Replacements

When a replacement is approved, we will provide delivery information when the replacement has been processed.

Replacement availability depends on product stock.

If the same product is unavailable, we may offer:

• A comparable replacement

• Store credit

• A refund to the original payment method

13. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will try to cancel the order before processing or fulfillment begins, but cancellation is not guaranteed.

Orders that have already been processed, packed, or shipped may need to be handled as returns after delivery.

14. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the customer entered an incorrect or incomplete address, the customer may be responsible for:

• Reshipping costs

• Return-to-sender charges

• Other carrier fees

Orders delivered to the address entered during checkout may not qualify for a refund solely because the customer entered the wrong address.

15. Lost or Missing Packages

If tracking shows that a package has not arrived within the expected delivery period, contact us at faevezllc@gmail.com.

We may ask the customer to:

• Confirm the delivery address.

• Check with household members or neighbors.

• Check the delivery location.

• Contact the shipping carrier.

• Complete a lost-package statement or carrier claim.

If tracking shows the package as delivered, we will review the available information before determining an appropriate resolution.

16. Chargebacks and Payment Disputes

Customers should contact us before submitting a chargeback whenever possible.

We will make reasonable efforts to resolve order, delivery, product, return, or refund concerns directly.

Submitting a false or fraudulent payment dispute may result in evidence being provided to the payment processor.

17. Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer-protection law.

Where local law provides stronger rights, those legal rights will apply.

18. Contact Us

To request a return, replacement, or refund, contact:

FAEVEZ LLC
Email: faevezllc@gmail.com
Website: https://faevez.com

Please include your order number in all return-related messages.