Effective date: September 2026

At FAEVEZ LLC we provide free tracked shipping on every order unless a different charge is clearly shown at checkout. Because each memorial light is personalized and made to order, the total time to receive your order includes production time plus transit time.

1. Production time

Personalized orders are produced to order in approximately 3-5 business days after your order is confirmed. During holidays, promotions or unusually high demand, production may take a little longer.

2. Estimated transit time

After production, estimated delivery is approximately 7-15 business days with tracking.

So the estimated total time from order to delivery is about 3-5 business days production + 7-15 business days transit. These are estimates and are not guaranteed, and we do not promise a guaranteed arrival date.

3. Tracking

A tracking number is emailed once your order ships. Tracking can take 24-72 hours to become active after the carrier receives the package. Please also check your spam or promotions folder for shipping emails.

4. Production and fulfillment partner

FAEVEZ works with a specialist production partner to personalize and ship your order, so your package or its label may show the name or address of that partner rather than FAEVEZ LLC. This does not affect your order or your ability to contact us for help.

5. Delays

Estimated times can be affected by carrier disruption, severe weather, customs processing, holiday volume, incorrect address information, or events outside our reasonable control. A tracking update that pauses for a few days does not always mean a package is lost - please allow the carrier reasonable time.

6. Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate shipping address. If a package is returned or lost because of an incorrect or incomplete address, the customer may be responsible for reshipping or carrier fees.

7. Packages marked delivered, or lost

If tracking shows delivered but you cannot find the package, please check around the delivery area, ask household members or neighbours, allow 24-48 hours, and contact the carrier. If it still cannot be found, email faevezllc@gmail.com and we will help review the tracking and next steps.

8. Damaged in transit

If your package or item arrives damaged, please photograph it before and after opening where possible and contact us at faevezllc@gmail.com with your order number and photos. Damaged-item claims are handled under our Refund & Returns Policy, including our Personalization Promise.

9. Customs and duties (international)

For international orders, the destination country may charge customs duties or import taxes. Unless clearly stated otherwise at checkout, these charges are the customer's responsibility.

10. Contact us

FAEVEZ LLC
Email: faevezllc@gmail.com
Website: https://faevez.com
Please include your order number.