Effective date: August 2, 2026

At FAEVEZ LLC, we provide free tracked shipping on every order unless a different shipping charge is clearly displayed during checkout.

This Shipping Policy explains our processing times, estimated delivery periods, tracking procedures, and how we handle shipping-related issues.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotions, product launches, or periods of unusually high demand, processing may take longer.

2. Order Confirmation

After placing an order, customers should receive an order-confirmation email containing the order details.

Please review the following information carefully:

• Customer name

• Product ordered

• Quantity

• Shipping address

• Email address

• Telephone number, where provided

Customers are responsible for providing complete and accurate shipping information.

Contact us as soon as possible at faevezllc@gmail.com if any order information needs to be corrected.

We cannot guarantee that changes can be made after an order has entered processing or has been transferred to a fulfillment partner.

3. Shipping Costs

FAEVEZ currently offers free standard tracked shipping on every order.

Customers will not be charged a standard shipping fee unless a different shipping option or charge is clearly displayed and accepted during checkout.

Any applicable taxes, duties, or additional charges will be displayed during checkout when collected by us.

4. Estimated Delivery Time

Estimated delivery is generally:

7–15 business days after the order has been processed and shipped.

The total estimated time from order placement to delivery may therefore include:

• 1–3 business days for order processing

• 7–15 business days for estimated transit

These delivery periods are estimates and are not guaranteed.

Actual delivery time may vary depending on:

• Customer location

• Shipping carrier

• Product availability

• Fulfillment location

• Severe weather

• Public holidays

• Carrier delays

• Customs processing

• Local delivery conditions

• Events outside our reasonable control

5. Tracking Information

A tracking number will be emailed after the order has shipped.

Tracking information may require 24–72 hours to become active after the carrier receives the package.

Customers can use the tracking number to check the shipment’s progress through the applicable carrier’s tracking system or our available order-tracking page.

Please check the spam, junk, or promotions folder if the shipping-confirmation email is not visible in the main inbox.

6. Multiple Packages

Some orders may be shipped in more than one package because:

• Products are stored at different fulfillment locations.

• Items become available at different times.

• Separate packages provide faster or safer delivery.

When an order is divided into multiple shipments, customers may receive more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

No additional standard shipping fee will be charged solely because an order is sent in multiple packages.

7. Third-Party Fulfillment

FAEVEZ may use third-party suppliers, warehouses, shipping carriers, or fulfillment partners to process and deliver orders.

A package may therefore display the name or address of a fulfillment partner rather than FAEVEZ LLC.

This does not affect the customer’s order rights or ability to contact FAEVEZ for assistance.

8. Shipping Address Changes

Contact us immediately at faevezllc@gmail.com if the shipping address needs to be changed.

We will attempt to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment.

Once a package has shipped, FAEVEZ may not be able to redirect it.

Customers may need to contact the carrier directly if a delivery-redirection service is available.

9. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

FAEVEZ is not responsible for delays, failed delivery, or loss caused by:

• An incorrect address

• A missing apartment or unit number

• An incorrect postal or ZIP code

• An incomplete recipient name

• An invalid telephone number

• Other inaccurate information entered by the customer

If a package is returned because of incorrect or incomplete customer information, the customer may be responsible for reshipping charges or carrier fees.

10. Delivery Delays

Shipping delays can occasionally occur because of circumstances outside our control.

A package may be delayed by:

• Carrier network disruption

• Severe weather

• Customs inspection

• Holiday shipping volume

• Transportation interruption

• Local delivery restrictions

• Incorrect address information

• Unexpected operational issues

A tracking update that remains unchanged for several days does not always mean the package has been lost.

Customers should allow the carrier reasonable time to complete delivery.

11. Orders Not Received Within 30 Days

If an order has not arrived within 30 calendar days after shipment, contact us at faevezllc@gmail.com.

Please provide:

• Full name

• Order number

• Shipping address

• Tracking number, if available

• Brief description of the delivery issue

We will review the tracking information and may contact the carrier or fulfillment partner.

Depending on the investigation and available evidence, we may offer an appropriate resolution, such as:

• Continued carrier investigation

• Replacement shipment

• Refund to the original payment method

• Another reasonable solution

A refund or replacement is not automatically guaranteed when carrier tracking confirms successful delivery to the address entered during checkout. Such cases will be reviewed individually.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

1. Confirm that the shipping address is correct.

2. Check around the delivery location.

3. Ask household members, building staff, or neighbors.

4. Allow an additional 24–48 hours, as some carriers scan packages before final delivery.

5. Contact the shipping carrier for delivery details.

6. Email faevezllc@gmail.com if the package still cannot be found.

We will review the available tracking and delivery information and help determine the appropriate next step.

13. Lost Packages

A shipment may be considered lost when the carrier confirms loss or when tracking shows no meaningful movement for an unusually long period.

Customers must notify us within a reasonable time after the expected delivery date.

We may require cooperation with a carrier investigation, including confirmation of:

• The shipping address

• Non-receipt of the package

• Contact with the carrier

• Any supporting documents requested by the carrier

After the investigation, we may provide a replacement or refund when appropriate.

14. Damaged Packages

If a package arrives visibly damaged, take photographs before opening it when possible.

If the product is also damaged, contact us promptly at faevezllc@gmail.com and include:

• Order number

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs or video of the damaged product

• Description of the damage

Damaged-product claims will be handled under our Refund and Returns Policy.

Please keep the product and all packaging until the claim has been reviewed.

15. Refused and Unclaimed Packages

Customers are responsible for receiving or collecting packages when delivery is attempted.

If a package is refused, unclaimed, or returned to the sender, any refund may be reduced by applicable carrier, return, or reshipping costs unless the delivery failure resulted from an error by FAEVEZ.

16. Customs, Duties, and Import Charges

For international orders, the destination country may charge customs duties, import taxes, brokerage fees, or other charges.

Unless clearly stated otherwise during checkout, these charges are the customer’s responsibility.

FAEVEZ does not control customs decisions or customs-processing times.

Customers are responsible for complying with the import rules of their destination.

17. Order Cancellations

Customers should contact us as soon as possible to request an order cancellation.

We will attempt to cancel the order before fulfillment begins, but cancellation is not guaranteed.

Orders that have already been processed, packed, or shipped cannot normally be cancelled and may need to be returned under our Refund and Returns Policy.

18. Contact Us

For shipping questions or delivery assistance, contact:

FAEVEZ LLC
Email: faevezllc@gmail.com
Website: https://faevez.com

Please include your order number when contacting us.